Bromma has been classified as one of the most environmental friendly airports in the world and Grafair Jet Center, which came fifth, up from sixth last year, plays its part. "We have worked since launch five years ago on keeping our business environmentally friendly," FBO manager Johan Emmoth says. "As a step on the way we have during 2009 bought several new electrical GPUs. This is included in the handling fee as is our practice. For us this is just another step in our efforts to keep our business as environmentally friendly as possible; something that we have worked on since the start five years ago."

He adds: "New entertainment for pilots in our popular pilot snooze room includes a Nintendo Wii. We always try to listen to our customers and someone suggested this, so now the Xbox has company."

A larger Lectro truck for towing is among newly-added equipment and Grafair has extended collaborations with third party suppliers, including hotels and a taxi firm, to offer improved service. "Our new IT system GISP2 (Grafair Intranet Server Pages) was launched.

"We keep learning and improving and are looking forward to the next five years," Emmoth says. "We expanded our seaplane operation with the purchase of a Cessna 208 Caravan. Bengt Grafstroem has been flying seaplanes in Stockholm for many, many years and this addition to our fleet makes it easier for us to offer exciting excursions for FBO guests."

Service People of Hamburg were up to sixth this year from 21st last year. Barbara Loehnert, gm, says: "The strong point of our service is that we are a small team with a personal touch and years of experience within general aviation. In the summer time a small garden adds another attraction to our facilities."

Service People, she adds, has introduced catering improvements and purchased an eight-seat vip bus with good baggage space, licensed as a limousine van.