The top ten positions were tightly scored, but the one thing they all had in common was an innate understanding of customers and an appreciation of their business. They bring crew too, not just passengers.

Not only quiet, smooth and efficient, electric vehicles also reduce exhaust emissions in and around the operating environment; Harrods' primarily airside vehicles perform a lot of short journeys.

UAS relies on the consistency and operational excellence of its network of preferred suppliers, and rewards them too. Client satisfaction reports form the basis of selection for various categories of excellence.